Solved: Early termination - Page 6

Anonymous · ‎04-01-2015

Hello
I have a question , some few days i m disconnected from service due of non payment , its my mistake , but now they sent to me via email billing , with full amount of airtime and device plan , which i cant pay because its to higher , i have talk with agent online , he told me i meed to call on payment management and to told them to remove bars , i dont know what to do to resolving this problem. I cant call them because i m out of service:((( . In billing email they included early termination , but i wanna keep pay monthly, i dont know what to do now . Thx :((

Anonymous · ‎05-01-2015

I wouldn't cancel your direct debits otherwise you'll get a default in your credit history for at least 6 years

Anonymous · ‎06-01-2015

Hello , thx for all , already solved this problem.

Cleoriff · ‎06-01-2015

@Anonymous wrote:
Hello , thx for all , already solved this problem.

@Anonymous Pleased about that....do you want to share what agreement was reached out of interest to those who helped you?

Veritas Numquam Perit

Anonymous · ‎06-01-2015

It looks like @Anonymous has been in touch with o2, explained the issue, possibly cleared the missed payment(s) and the contract is now back in place as it was before.

If this is correct then great outcome.

jonsie · ‎06-01-2015

It sounds like that is indeed the case so a big relief for @Anonymous

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎06-01-2015

In my o2 a Application is still 394£ , but i have talk with them again , and they told it is because of disconnection and reconnection , my billing is recalcuted but in my application is anyway 394£ , they told me the ammount what i will pay on the payment day , its about 60£

Anonymous · ‎06-01-2015

Yes

they dont told me nothing about extra fees for reconnection

Anonymous · ‎06-01-2015

Your myo2 will update through your next bill but as you have been told twice now that your account is back on line @Anonymous that is great news.

Thank you for coming on and asking the question, glad we could help, and hope to see you stick around.

Cleoriff · ‎06-01-2015

Pleased you have got a good outcome @Anonymous Good for you...

Veritas Numquam Perit

Anonymous · ‎06-01-2015

we got there in the end! result!