Early termination

[Anonymous]

Hello
I have a question , some few days i m disconnected from service due of non payment , its my mistake , but now they sent to me via email billing , with full amount of airtime and device plan , which i cant pay because its to higher , i have talk with agent online , he told me i meed to call on payment management and to told them to remove bars , i dont know what to do to resolving this problem. I cant call them because i m out of service:((( . In billing email they included early termination , but i wanna keep pay monthly, i dont know what to do now . Thx :((

[MI5]

---

@Anonymous wrote:
Hello , I have talk with them today , they still reconnected me to service , but about money , they told to me to cancel direct debits , and on 18 January to call them back and they will renew my contract , it will fair ?Thx

---

I can't make any sense of this at all or even how you've gone from a termination fee of over £700 to cancelling all DD's and taking out a new contract 

Something tells me you've maybe misunderstood the conversation with CS?

[Anonymous]

First time when I call to them , they ask me to pay 36£ , I payed it , they told my bills will be recalculated Second time I call them again to reconnect my device to network, also I have ask them about billing to high, he told to me to cancel direct debits , and in 18 January they will renew contract.

[MI5]

Ok, well good luck and hope it works out for you

[Anonymous]

Yea , but it can be fairly?

[Beenherebefore]

So the unpaid bill that you told us about was £36 and because it was unpaid they disconnected you......is that correct ?

[Anonymous]

Yes

[Beenherebefore]

---

@Anonymous wrote:
First time when I call to them , they ask me to pay 36£ , I payed it , they told my bills will be recalculated Second time I call them again to reconnect my device to network, also I have ask them about billing to high, he told to me to cancel direct debits , and in 18 January they will renew contract.

---

What is the date your current contract ends ?

[Anonymous]

I have device plan +airtime this contract its for 24 months , started on August

[Beenherebefore]

---

@Anonymous wrote:
I have device plan +airtime this contract its for 24 months , started on August

---

OK, I suggest you call Customer Services again to be certain you undertand what you must do and what will happen on 18 January.

[Cleoriff]

So. Initially you said your bill was for £700? Are you saying that O2 agreed they had made a mistake with that amount and it was actually £36?