Early termination

[Anonymous]

Hello
I have a question , some few days i m disconnected from service due of non payment , its my mistake , but now they sent to me via email billing , with full amount of airtime and device plan , which i cant pay because its to higher , i have talk with agent online , he told me i meed to call on payment management and to told them to remove bars , i dont know what to do to resolving this problem. I cant call them because i m out of service:((( . In billing email they included early termination , but i wanna keep pay monthly, i dont know what to do now . Thx :((

[Anonymous]

Its my first time when i get disconnected

[Anonymous]

No. O2 stores don't deal with billing enquiries.

@Anonymous We have advised you what to do and how to do it. I am not sure what else we can advise here.

[Cleoriff]

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@Anonymous wrote:
How about if i will visit in store o2 , or they cannot help with such a problems

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No you must use the numbers given to phone them .if you go instore they may allow you to use their phone to ring CS but that is not always guaranteed

[Anonymous]

Ok thx very much , tomorrow i will call them , i need to fix problem till 18 January, i hope o2 will help me 😞

[Anonymous]

Good luck

Please come back and update us on how you get on

[anticpated]

9 times out of ten, the O2 staff at my local shop are clueless pretty boys or can't wait till Friday girls who are no more clued up than myself. That's not to say your local shop will be the same.

It's certainly worth a try plus they'll get through the switchboard quicker due to the shop agent code they possess.

[Cleoriff]

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@Anonymous wrote:
Ok thx very much , tomorrow i will call them , i need to fix problem till 18 January, i hope o2 will help me 😞

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Best of luck with this. if you explain this is the first time you have been disconnected for non payment of bill.....they may assist you making a payment plan. Hope they can help

[Anonymous]

Yea , i hope it to , ok guys good night , cya tomorrow, 😞

[Anonymous]

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@anticpated wrote:

9 times out of ten, the O2 staff at my local shop are clueless pretty boys or can't wait till Friday girls who are no more clued up than myself. That's not to say your local shop will be the same.

It's certainly worth a try plus they'll get through the switchboard quicker due to the shop agent code they possess.

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We have been advised that o2 stores are not set up to deal with account queries and that customers should call o2 on 202 contract,  4445 payg or 0344 809 0202 if no access to an o2 mobile. 

[anticpated]

I've been aware that the shops are nothing more than a sales engine rather than any support. At least CPW do try to assist with product queries.