Disappointing service nowhere to complain!
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on 03-10-2018 17:42
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03-10-2018 17:47 - edited 03-10-2018 17:48
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03-10-2018 17:47 - edited 03-10-2018 17:48
@Emma84 how to complain is here https://www.o2.co.uk/how-to-complain but, I'll tag @Martin-O2 first to see if he can help you.
Hang on for a message off him tomorrow.
Out of interest, how long have you had the phone?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 03-10-2018 17:54
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on 03-10-2018 17:55
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on 03-10-2018 17:55
Replacements are refurbs though usually, but I'm sure @Martin-O2 will do all he can to help.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-10-2018 15:21
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on 04-10-2018 15:21
Thanks for the mention @MI5.
@Emma84 I can arrange for someone to look into this for you and confirm exactly where you stand. I'll need a few details so will send you a private message.
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