Direct to Bill ~ Charge to Mobile.

[Anonymous]

Hi guys.


Well I've just been on to O2 Customer Services via 4445 to ask for a bar to be placed on my account to stop this service which was in connection to recent posts we've been discussing.

It took a while to clarify I didn't want my Big Bundle or Bolt On removing.

The agent then put me on hold and spoke to a manager and came back to say no bar facility exists !

Has anyone else had any confusion and issues with this ?

Private Message sent to @Toby and @Anonymous

[Anonymous]

Update : Customer Services turned off this feature on my Payg account from my phone call this morning.

[MI5]

Had a feeling you'd be solving it yourself

[Cleoriff]

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@Anonymous wrote:
Update : Customer Services turned off this feature on my Payg account from my phone call this morning.

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Good...so your problem is solved then BoB

[Anonymous]

Not a problem Cleoriff as such.

An issue the Cs agents knew nothing about Charge to Mobile last night.

The agent knew straightaway this morning what I wanted. Even though I explained exactly the same way.

Problem now solved that a service I am not requiring is now deactivated on my account.

[Anonymous]

MI5 said "Had a feeling you'd be solving it yourself "


What do you mean ?

[Cleoriff]

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@Anonymous wrote:
Not a problem Cleoriff as such.

An issue the Cs agents knew nothing about Charge to Mobile last night.

The agent knew straightaway this morning what I wanted. Even though I explained exactly the same way.

Problem now solved that a service I am not requiring is now deactivated on my account.

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I know Bob...I read the thread...I was just passing a comment...not a judgement .......

[jonsie]

It's a personal decision for everyone. I'm going to call them but it's not something I'll worry too much about. If we all got paranoid about security we would be constantly worrying about all sorts of things. I still have a full head of hair and I don't want to start pulling it out in frustration.

Just constant awareness and vigilance has always worked for me.

[Anonymous]

Agreed Jonsie

[Cleoriff]

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@jonsie wrote:

It's a personal decision for everyone. I'm going to call them but it's not something I'll worry too much about. If we all got paranoid about security we would be constantly worrying about all sorts of things. I still have a full head of hair and I don't want to start pulling it out in frustration.

Just constant awareness and vigilance has always worked for me.

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Agreed...hence my comment that this problem was solved for BoB as it was a personal issue for him..

[jonsie]

Spoke to customer service and charge to mobile apparently was switched off last night in my call to the overseas customer adviser. The direct debit is still active so the young lady in South Africa called Matty, yes Matty, did indeed do what was requested. Job done