Delivery Pin Code - Utter Shambles

[DB94]

Why does customer service get away with sending a delivery PIN code to the phone I lost last week abroad knowing I have just bought a new contract and sim! Wasted yesterday and today trying to get a delivery PIN code sent to my email address associated with the account and no one has got a clue. Countless phone calls waste of time! Been with O2 for over 10 years and ready for sacking it. Utter joke! 

[Enlli]

They now do the same for Access to MyO2 

A lot of people Access it because they have lost their phone or it isn't working etc

"Shambles" is a polite word.

[MI5]

@DB94 

All we know here https://community.o2.co.uk/t5/Welcome-News/Introduction-of-DPD-PIN-Code-for-O2-Deliveries/m-p/161902...

Guide: How to find help & contact O2 

[gmarkj]

I thought the last update was that the delivery pin system had been stopped due to some issues @Dave-O2 ?

https://community.o2.co.uk/t5/Welcome-News/Introduction-of-DPD-PIN-Code-for-O2-Deliveries/m-p/172429... 

[Dave-O2]

Thanks for the tag @gmarkj 

This is something I'm currently getting checked out and when I have an update to share I'll be back in touch 👍

[gmarkj]

No problem @Dave-O2 , although I am a little shocked it is going to take longer than a week to confirm if the delivery PIN system is off or not...

[Dave-O2]

Hey @gmarkj 

I can confirm that this has been reintroduced and I'll follow up with some more information next week 👍

[Dave-O2]

Hey @gmarkj 

Just following up with some more detail, this PIN code will help reduce fraud and additional contacts into service channels.

This PIN will be requested for DHL and DPD deliveries.

It's important that when placing an order customers/members check that their contact number is logged correctly, as this is where the PIN will be sent 👍

[Enlli]

Not to mention the major problems with codes to get into MyO2. Must be dozens of posts a day about this where we have to tell customers to phone O2.

I guess customer services just wanted the extra business.

[gmarkj]

It sounds like a great idea @Dave-O2 , but how many threads have been created recently where the customer has a driver at the door and no PIN to give them?