Declined contract

[Bob5]

Thanks o2 for taking my money upfront and deposit almost 300 £ and get declined contract and now wait for another 14 days to get my money back worse network 😡

[Cleoriff]

@Bob5 

If you currently have a decent phone you could apply for a sim only contract. You may well pass credit checks if you leave it for a couple of weeks. If accepted and pay the simo on time for 3 months, you will be eligible to upgrade to a full contract. Just a suggestion.

[Bob5]

Cleoriff thank you it’s all sorted I went with Vodafone they accepted me and my credit check but now how I will get my upfront and the deposit back from o2 .. how long I have to wait ? More than 14 days ? 🙁

[Cleoriff]

@Bob5 

It's normally less than that, however you can call them.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

PS, pleased you are sorted

[gmarkj]

They might not have taken the money @Bob5 - it might just be ring-fenced with your bank and gets released in a few days as they declined the contract.
You could call your bank and ask them (might be easier to get through...)