cancel
Showing results for 
Search instead for 
Did you mean: 

Data roaming charge iphone4

Anonymous
Not applicable
Went on holiday to Mexico recently. Turned data roaming off of course. Used wifi while I was out there. On my return my account was suspended as I'd used more than my tariff. Now I owe £240 in overseas charges! HELP!!! Anyone have any advise?
Message 1 of 9
2,836 Views
1 ACCEPTED SOLUTION

Accepted Solutions

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Only by ringing customer service and querying the charges (use the phrase Bill Shock)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 9
2,834 Views
8 REPLIES 8

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Only by ringing customer service and querying the charges (use the phrase Bill Shock)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 9
2,835 Views

ewanrw
Level 10: Inspirational
  • 342 Posts
  • 15 Topics
  • 9 Solutions
Registered:
Could the charges be due to calls and SMS rather than data? Not clear from your post.

Also, fairly certain that O2 apply the £40/100MB data cap worldwide.

ewan
Message 3 of 9
2,826 Views

Anonymous
Not applicable
No calls or texts were made. Read something about adp. Any ideas?
Message 4 of 9
2,823 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

That is why I said to query the charges with o2 directly if you go on holiday and start a new billing period you can get £80 data charges £40 per billing cycle.

 

So the op has to find out what the excessive charges are for Unless the had opted for the higher data of £120 per billing cycle.

 

Non eu it is still £40 for 50mb

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 5 of 9
2,822 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@Anonymous wrote:
No calls or texts were made. Read something about adp. Any ideas?


Do you have your bill to se what the charges are for?

 

Did you turn off answerphone before going on holiday?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 6 of 9
2,813 Views

ewanrw
Level 10: Inspirational
  • 342 Posts
  • 15 Topics
  • 9 Solutions
Registered:
Out of curiosity did this turn out to be the 2x £120?

And you are of course correct about 50MB RoW.

ewan
Message 7 of 9
2,769 Views

Kevin-milo-dog
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I turned my data roamimg off on 10 March on 16 March was charged £20 for 6 mins in Mauritius??

Message 8 of 9
1,107 Views

Cleoriff
  • 126195 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

@Kevin-milo-dog 

We have no access to your account so you need to contact O2

If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Veritas Numquam Perit

Girl in a jacket
Message 9 of 9
1,104 Views