Data roaming charge iphone4

[Anonymous]

Went on holiday to Mexico recently. Turned data roaming off of course. Used wifi while I was out there. On my return my account was suspended as I'd used more than my tariff. Now I owe £240 in overseas charges! HELP!!! Anyone have any advise?

[adamtemp64]

Only by ringing customer service and querying the charges (use the phrase Bill Shock)

[ewanrw]

Could the charges be due to calls and SMS rather than data? Not clear from your post.

Also, fairly certain that O2 apply the £40/100MB data cap worldwide.

ewan

[Anonymous]

No calls or texts were made. Read something about adp. Any ideas?

[adamtemp64]

That is why I said to query the charges with o2 directly if you go on holiday and start a new billing period you can get £80 data charges £40 per billing cycle.

So the op has to find out what the excessive charges are for Unless the had opted for the higher data of £120 per billing cycle.

Non eu it is still £40 for 50mb

[adamtemp64]

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@Anonymous wrote:
No calls or texts were made. Read something about adp. Any ideas?

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Do you have your bill to se what the charges are for?

Did you turn off answerphone before going on holiday?

[ewanrw]

Out of curiosity did this turn out to be the 2x £120?

And you are of course correct about 50MB RoW.

ewan

[Kevin-milo-dog]

I turned my data roamimg off on 10 March on 16 March was charged £20 for 6 mins in Mauritius??

[Cleoriff]

@Kevin-milo-dog 

We have no access to your account so you need to contact O2

If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.