Solved: Re: Data Usage

Anonymous · ‎11-03-2017

I get 5gb data every month, it renewed on the 26th february, on my samsung galaxy s7 it says i have only 1.2gb left however, on my o2 account it says that i have 3.7gb left, can you please advise why this has happened and which one is correct?

MI5 · ‎11-03-2017

Hi @Anonymous

Your o2 will not be in real time and might take a while to catch up but it will be the reading that is the most important to you as this is what o2 will go off when stopping your usage.
Check also that your phone's data counter is set to reset on the correct dates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎11-03-2017

Hi @Anonymous

Your o2 will not be in real time and might take a while to catch up but it will be the reading that is the most important to you as this is what o2 will go off when stopping your usage.
Check also that your phone's data counter is set to reset on the correct dates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-03-2017

Thanks @MI5 , and what reading do you mean they go by and is most important, the o2 one?

thanks in advance

MI5 · ‎12-03-2017

Yes the o2 one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.