DPD Delivery

Marcuswk · ‎20-09-2024

Any experience of getting a device delivered when you dont have access to the SIM? DPD refuse to hand package over to me as I cant supply PIN that they send to the SIM number which I dont have access to - getting no help from O2 to resolve this

Marcuswk · ‎20-09-2024

Linked to this is there a simple way to contact O2? The call centre in India has hung up on me twice and the live chat is AI so not helpful - this should be an easy fix

MI5 · ‎20-09-2024

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎20-09-2024

As I posted in the other thread you posted in:

Ring the sales team and get them to change the contact number in the account, as talking to the DPD driver this morning, they cant clear the drop off without a PIN, and it checks the one you give is correct

I would imagine its a sackable offence as well if they do.

Sales can be contacted on 0800 081 0255

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Bobly · ‎01-01-2025

can i change the contact number from My o2?
I'm also facing the same problem

Cleoriff · ‎01-01-2025

@Bobly

You can't change the number once you have made an order and it's processing.

However, any other time, you can add a second number to your contact details.

I have my husbands number available in case mine fails.

Veritas Numquam Perit