DHL have lost my phone and o2 won't help!!!
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on 09-05-2011 23:11
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on 09-05-2011 23:11
Now the problem is that it is now over two weeks and the phone is still not back with o2. The tracking says that DHL still have it but o2 say that because DHL have been taken over by Yodel (or something) they are unable to contact them to find out where it is.
In the meantime my friend is paying for her new contract.
Any suggestions on how to take this further.
Thanks
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on 09-05-2011 23:45
Your friend should be asking for compensation for this failure and possibly consider the Complaint review service.
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on 09-05-2011 23:50
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on 09-05-2011 23:50
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on 10-05-2011 00:24
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on 10-05-2011 00:24
Just some food for thought
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 10-05-2011 21:52
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on 10-05-2011 21:52
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on 13-05-2011 00:18
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on 13-05-2011 00:18
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