Samsung Galaxy S - Wifi Issues and Have o2 withdrawn it?

[Anonymous]

Hi all,

This is my first post on O2 Forums, and I guess this is not a good way to start.

I am an o2 business customer, and we recently upgraded our business contract and swapped three of our iPhone 3GS's for three Samsung Galaxy S's through O2. The Galaxy is an excellent phone, and all of us that have them love them. With one exception we cannot get WiFi to work via Cloud or BT OpenZone, home and business wifi networks can be accessed perfectly.

After almost 2 weeks of calls with O2 support, I have today been informed by O2 technical support that Wifi via Cloud and BT OpenZone is not supported for this handset???

Also I went to the O2 website/store, and the Samsung Galaxy S is mysteriously missing from the stores whereas a month ago it was in pride of place right next to the HTC Desire. Have O2 withdrawn it??

Back to my wifi issue, How can they say that Cloud and Openzone is not supported on this handset when it runs basically the same operating system as the HTC Desire, which apparently is supported? i.e. Google Android 2.1 ECLAIR. yes I realise Samsung have built there own customisation into thier firmware, but wifi is core functionality and would not have been changed?

When we first switched from the iPhone 3GS's the iPhone bolt on was removed and in its place a web bolt on (3G Data access) and WLAN (Cloud and BTOpenzone)bolt on were added, AT NO TIME did anyone tell me that the Samsung Galaxy S was not supported either when I upgraded to it OR during the last 2 weeks worth of calls with O2, Can anyone say copout b******t!

Incidentally I was also told that "call merging" (making a call, placing it on holdm then making another call and merging them) was a feature unique to the iPhones and wouldn't work on anything else, when I reported that that feature didn't work on the Galaxy S, low and behold a week or so later, the "unable to initiate conference call" error message was replaced by a happily merged call. what happened to unique to iPhone and wouldn't work on anything else. (something smells again, who let that bull back in?)

So my basic two questions to anyone with the knowledge:
01) Have O2 quietly withdrawn the Samsung Galaxy S?
02) Does anyone with a Galaxy S or HTC Desire have Wifi access working fully on cloud and bt openzone?

I've been an O2 customer for over 10 years, very very disappointed with tham at the moment, the whole reason we took our business contract with O2 was because of the availablility of the data and wifi package, when I took out the contract i told the account manager point blank, that along with the iphones and iphone boltons I had a windows mobile phone and that if they wanted the business they had to provide the eqivilant of the iphone bolt on (web and wifi) for my windows mobile phone (HTC Tytn 2 aka O2 Stellar) they did so in the form of the web bolton and waht they then called WLAN Max (something there sales people and partners seem to know nothing about) when we upgraded to the Samsungs this year, it was on the same premise, that we wanted Web and WIFI at no time were we told that wifi wasnt supported on the device.

Interestingly i not that Vodafone now offer a wifi service connecting to BTOpenzone whereas when we took out the contract with O2 they only had their 3G network, seeings as O2 are in breach of their contract, maybe I'll be moving all my business to Vodafone after some arguements with them about why they are in breach...

Shinkou Ookami

[Anonymous]

Somebody said to me today that the Samsung Galaxy is no longer offered by o2. I have no idea why this should be.

[Anonymous]

It is still offered, however it is out of stock.

[Anonymous]

OK, An update:
After the debacle that prompted my first post, I have complained to my contract provider (O2 outsourced my business contract to one of their partners, I don't recall being asked about that or giving my permission but hey ho), As it turns out the partner (Livvy's) have been very helpful, and are chasing this matter up for me as well, no news yet but watch this space.
On Monday I went into an O2 high street store and was informed that the Samsung Galaxy S was currently out of stock, and as far as they knew it has not been withdrawn by O2. Also they have no knowledge of the wifi (Cloud and BT Openzone) not being supported on that device, and if that is in fact the case they have been misselling it, as they have sold the device with those boltons.
Thanks to the very helpful (but somewhat confused and concerned chap after my visit) for his help and information, my advice to him was to contact O2 headoffice and try and get clarification on the support status of this handset for himself, because If I'm having this issue with three handsets, surely there are other people having it too.
Regards
Shinkou Ookami

[Anonymous]

Update time YAY :robotmad:
Well people, my case is still open, I have to give credit and respect to O2 Data Support team, they are excellent, but we still haven't fixed the problem yet.
Situation we have now is:
Samsung Galaxy S - still not supported for connectivity to Cloud and BTOZ
HTC Desire (Replacement of one fo the SGS's for testing) - Fully supported for Cloud and BTOZ, we have only been able to connect to Cloud, BTOZ still fails this is after months worth of trying O2 data support changing settings on the back end of our contract and us testing and supplying error data back to O2 from assorted hotspots.
HTC HD7 (Bought outright by me on O2 PAYG to test with my contract sim - from my SGS) Now fully supported by O2 for Cloud and BTOZ access after much back end work on the account playing with bolt ons etc. we now have this fully working - I havent been brave enough to try the Sim back in my SGS yet.
So a lot of good progress but still an issue and this is 8 months on...
We've been trying to work with O2 as much as possible to resolve our issues, and O2 have been unwilling to discuss replacing the unsupported SGS handsets until the issues are resolved. I've just drafted a letter to our account manager detail whats left to achieve and my opinions and preferred resolutions, so we shall see what they come back with. but I have to say I am deeply dissatisfied with O2's handling of this affair, the technical support people have been excellent, but the business/sales side have been abysmal. with all thansk to the technical support people I think thte time has come now to cut oru losses and forget this issue, and for me to get an alternative resolution through the business/sales aide ie getting them to replace our unsupported handsets and compensate us for this issue, or to get them to release all of us from our business contract so we can go to an alternative supplier. will see what the business side say.
This could be interesting
Rgds
Shinkou Ookami