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Customer support

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

Disgusting customer service as usual lately. Advisor did not give a care about my situation and must have been chewing gum or eating as sounded like a horse.  Explained have 3 accounts and needed emergency data for work. No help Just put on hold and back into system where I had to explain everything fresh again. O2 have no management to check on poor service ir are lazy working from home on a sofa. Will leave this network ASAP


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Level 67: Unsung hero
  • 5643 Posts
  • 32 Topics
  • 1815 Solutions



You could have done this all yourself by going into myo2 and buying a bolton for each number to last you till your next billing date, and then you would have saved a phone call.


Every interaction I have had personally and professionally with o2 has been brilliant, 5 minutes on each call, and everything sorted.

Full details on cancelling your contracts here Guide: Cancelling Your Contract 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

We are all customers and dont have access to any o2 accounts

Message 2 of 3

Level 8: Talented
  • 136 Posts
  • 1 Topics
  • 11 Solutions

HI @UU sorry to hear about your experience.

Do you have access to O2 app or web account, where you can see these accounts?  You can add a data bolt-on to get your emergency data. This will give you your data immediately. 

Motorola G100, 128GB, Android 12
Tp-Link home mesh network
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