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sillygoats · ‎03-02-2022

Why have o2 made it so difficult to talk to a person online now?

I tried to complete a form and support sent me an email saying they couldn't process the transaction and that I should go to the "contactus page and start a webchat". If you go to that page and ask the computer chat to talk to a person it sends you to the aforementioned page to find a person where there are no helping people to be found.

Eventually I managed to track down the tucked away "how-to-complain" page where you can talk with an actual person.

MI5 · ‎03-02-2022

@sillygoats

It's called "contact deflection"

O2 would rather you sort your own issues out than bother them with it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)