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Customer services are terrible

Lirna
Level 2: Apprentice
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Customer services decided to give me a new name and put it thou a credit credit didn’t noticed until sim arrived I thought she’s made a mistake but no she even made me 2 email address with the name she made up that’s Breaking the law
Message 1 of 61
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Lirna
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Why did customer services change my name and give me 2 emails that isn’t mine
Message 11 of 61
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Bambino
Level 86: Prestigious
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@Lirna If this is something to do with your account no one here can help. This is a customer community and we have no access to anyone else's account.

I DO NOT WORK FOR O2



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Message 12 of 61
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Lirna
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Well they have are you calling me a later
Message 13 of 61
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Cleoriff
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Lirna
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I have been on live chat from 4.34pm until 10.23pm still not sorted
Message 15 of 61
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Lirna
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How is that not breaking the law calls are recorded so I’ll see I didn’t give any of these details
Message 16 of 61
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Lirna
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No wonder I’m fumming why would customer service giv me a false name and 2 emails????

Message 17 of 61
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Lirna
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Won’t be using 02 again will return to 3 network everyone 3 network is a lot better

Message 18 of 61
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Lirna
Level 2: Apprentice
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Lyer I meant 

Message 19 of 61
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MI5
Level 94: Supreme
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Its quite easy to see how both parties could have misunderstood !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 20 of 61
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