Customer services are terrible

[Lirna]

Customer services decided to give me a new name and put it thou a credit credit didn’t noticed until sim arrived I thought she’s made a mistake but no she even made me 2 email address with the name she made up that’s Breaking the law

[Lirna]

Why did customer services change my name and give me 2 emails that isn’t mine

[Bambino]

@Lirna If this is something to do with your account no one here can help. This is a customer community and we have no access to anyone else's account.

[Lirna]

Well they have are you calling me a later

[Cleoriff]

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@Bambino wrote:

@Cleoriff, @jonsie OP has posted a similar unintelligible post here: https://community.o2.co.uk/t5/Pay-Monthly/Being-Charged-too-much-post-contract/m-p/1180007

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And here @Bambino

https://community.o2.co.uk/t5/Discussions-and-Feedback/The-Innovation-Thread-Got-an-idea-Share-it-he...

[Lirna]

I have been on live chat from 4.34pm until 10.23pm still not sorted

[Lirna]

How is that not breaking the law calls are recorded so I’ll see I didn’t give any of these details

[Lirna]

No wonder I’m fumming why would customer service giv me a false name and 2 emails????

[Lirna]

Won’t be using 02 again will return to 3 network everyone 3 network is a lot better

[Lirna]

Lyer I meant 

[MI5]

Its quite easy to see how both parties could have misunderstood !