Customer service absolutely shocking

[Peterpan123451]

4 days ago , got 2 sims from 02 , all I wanted to do was import my number from ee,

as it says on website simple to do , number change over with in 24 hours 4 days later still no transfer, been on the phone to 02 in total 3 hours .

had promises of call back , never happened.

the customer advisor at 02 tried to put in in manually, still no joy.

he said it probably expired , and to call ee which I did , they said the pac code was there waiting to be claimed by new supplier.

ive only 7 days in for purchasing the 2 sims ,

so luckily can cancel both new accounts.

this has been the worst experience of customer service I have ever received.

but read the reviews about 02 and seems they have a problem transferring numbers over.

my wife is disabled and suffers mental heath problems, and relies on the phone for appointments with the doctors, again got no sympathy from 02 

im severely dissatisfied 

[MI5]

Common theme just lately.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

[MrRichAllen1976]

@MI5 Not everyone does Facebook.

I deleted my account on there and Twitter last year due to the annoyingly toxic comments on both.

In fact I'm just on Instagram now about my own account queries, no response yet (and probably never will be)

[Enlli]

I don't use X. But I have an account just for this purpose and nothing else

[Dave-O2]

Afternoon @Peterpan123451 

Sorry to hear about your recent struggles. If you're still facing issues, please drop me a PM with affected mobile numbers 😊

[Peterpan123451]

Hi Dave I terminated both lines both numbers with 02 and my virgin media broadband media Broadband,

[Peterpan123451]

I’ll update on hear if dave gets in touch with me,

seems to be a standard message , which does nt surprise me in the slightest!

[Enlli]

Have you clicked on his name and sent a private message as well as answering here?

[jonsie]

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@Enlli wrote:

Have you clicked on his name and sent a private message as well as answering here?

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Not too sure there is much point now?

[Peterpan123451]

Yes