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Customer Service - Horrific

KT8hP
Level 1: Joiner
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I have spent 3 hours over 2 days trying to speak to someone with any practical knowledge or who who can provide any actual customer service. 

in short I have 3 contracts with 02. I cancelled one contract on 19/3 and queried why a month later my account still showed the cancelled contract. I was told there had been an error at 02’s end and as such I was stuck with another bill for data which I had not used. 2 hours of being passed between 2 departments, including a disconnection whilst I waited on complaints and I receive a series of text messages saying all 3 contracts were now cancelled! I have now spent 30 mins in a queue for customer service. 

not sure if outsourcing customer service to Manila, India or the African continent is based on financial costs but I will now be leaving 02 and not recommending them to anyone. 

horrific experience

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pgn
Level 75: Digital Don
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Do try DM via X/Twitter to the O2 Social Media Team at the link below, they are good, but you may need to nudge'em a few times to get their attention @KT8hP 

Good luck!

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Oxonian
Level 31: Resolver
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If you do decide to leave O2 @KT8hP, this might be useful :-

 

Guide: Cancelling Your Contract 

 

 

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