Insurance claim

[Murph88]

Hi I made an insurance claim they agreed to send me a new phone out next day. I thought great. DPD kept taking pictures of random houses on the street. After 4 missed delivery attempts and several times trying to contact DPD and o2 they both give me no solution. After being on hold for an hour and a half 2 weeks later after several failed delivery attempts I’m then told my phone is not in stock anymore and I’ve got to wait until it comes back n in stock. They wouldn’t offer me any alternative replacement I can’t tell you how frustrated I am. Still no phone 

[pgn]

You may need to check the contact methods in here, if using O2 Insurance, @Murph88 

https://www.o2.co.uk/help/digital-services/o2-insurance

And: https://www.o2.co.uk/shop/services/mobile-insurance

"For full details of what you are covered for and any exclusions that may apply please read the terms and conditions of your O2 insure policy. Replacement devices may be from refurbished stock that has been tested and is fully functional.  You can cancel within 14 days of receiving your policy documents and will not be charged provided you have not made a claim. After this period you may cancel by giving 30 days notice. O2 Insure is underwritten by Telefónica Insurance UK Branch."

[Oxonian]

If a replacement 'phone is not forthcoming by say Wednesday @Murph88, I think that I would be asking :-

1. what alterative makes and models of a similar standard might be available for you to select from, and 

2. what proposals might they be prepared to make in terms of settling with you in cash. 

It is always good to explore the possibilities, but be careful not to let them convince you to agree to an outcome that is not the right one for you. 👍