No refund for returned iphone 15

[Mimita1994]

Hi,

Im completely at my wits end with o2. I returned an iphone 15 on the 19th of july 2024 and still have not received a refund and to make matters worse i cannot upgrade as my account is showing an outstanding balance of £565 which is in arrears. I've contacted o2 customer service about this multiple times actually almost everyday for the 2 months since i returned the device and i keep getting the same responses that they will resolve the issue and wipe my account of arrears but nothing has been done. I keep checking my account and its still in arrears.

[Bambino]

@Mimita1994 Not sure who you've been talking to, but if you haven't done so, speak to the Payment Management Team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)