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Contacting o2

Anonymous
Not applicable

Today there was an article in the newspaper stating that 1 in 10 people throw something at the computer due to frustration. I wonder if they are all o2 customers? Does anyone know how to speak to someone at o2?  The web site is atrocious. I have received a text message stating that my bill is available to view on line. When logged in there are no details of my account. I spent 30 minutes chatting on line to someone who, presumably is in India, and got no where. I have tried again this morning and still no luck. Is o2 the worst company to deal with when you have a query.  They would be certainly be at the top of my list. A very disgruntled customer.

John B

Message 1 of 23
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22 REPLIES 22

Anonymous
Not applicable

202 no good. Have been tryng all afternoon to talk to some........but "in a queue" for HOURS

Message 21 of 23
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Anonymous
Not applicable

Exactly my problem....any answers?

Message 22 of 23
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jonsie
Level 94: Supreme
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Registered:

Try calling early morning when it's less busy. Just a matter of patience really. Webchat isn't much use for account related problems. Depending on the urgency of your query there is an email link in my signature.

Message 23 of 23
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