hello..
so i have a sony compact z1 10 weeks old on a 24 month contract which has been giving me problems by not turning on for a number of weeks.
Ive eventually managed to pop it into a 02 center today for a repair.
however they have contacted me today to let me know that the phone is not covered for repair as i have opened the phone up and tried to repair a solder joint....WTF....!!!!!!!. These phones are sealed unit and as far as im aware the backs dont come off..
After i make her aware of what phone it is she tells me there is a dent on the phone which has caused the issue.The phone is in perfect condition,, how do i know them fools havnt dropped the phone.
so as a consumer who knows full well the phone has not been tamperd with in anyway,where do i stand..they want £65 to repair it makes me so angry i want to cancel my contract this second but then the fools will have me on terms and condition. the problem is its crappy sony and there usless designs.
as of now i am so annoyed and sick of 02 and mobile phones as a whole,, you squeeze so much tech into a tiny peice of brittle plastic and expect everything to work.
i will be going into the 02 store with my father in law who is very legaly minded.
(please ignore typos and mispelled words as of this moment in time grammer is the last thing on my mind.
