Community platform bugs, issues and suggestions

[Martin-O2]

Hey everyone, 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

• The Date and time you first noticed the issue 
• A detailed description of what the issue is and how it's affecting your user experience 
• If applicable include the URL of where you encountered the issue 
• The web browser and operating system you are using 
• If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 

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You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 

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Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue

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Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 

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Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   

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Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

[jonsie]

It's just taken me nearly 2 hours to sign in

What a mess

Verify email

Set up passkey

Set up recovery password veryify mobile number

Farcical attempted sign ins when the site just came up with error messages

[Mi-Amigo]

Took me ONE HOUR to go through that new sign-in !! No fun in the early hours so I could load today`s WRQ.

Typical O2 - no advanced warning; no notifications; no apologies.

and. as I type this, to add insult - guess what the infamous "tell us what you think" pop-up is back.

@Dave-O2 what is going on ? why were we not informed ? what other surprises are planned ?

[jonsie]

Maybe the first steps in combining the two communities?

Total pain in the backside

[Cleoriff]

@jonsie @Mi-Amigo 

I started a new thread on this HERE (Please add to it if you don't mind)

I thought new members could add to it if they had issues. They wouldn't think to look here on this long, old thread.

[Mi-Amigo]

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@jonsie wrote:

Maybe the first steps in combining the two communities?

Total pain in the backside

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God I hope not @jonsie 

Virgin`s so-called "community" is nothing like O2`s; and if they do combine can we have an assurance that we will NOT lose O2 Off Topic ??

[MI5]

[madasaf1sh]

Same here @jonsie 

What total mess by o2... No comms, no information, it doesnt work which plonker in o2 thought this was an ideal way to roll out PING ID to a customer facing platform... or who took a back hander to roll it out... 

Its a good way to kill off the community as people will give up trying to sign in, and regulars will just give up... 

[Oxonian]

Wasn't too bad logging in at 6.00pm ! 👍

[gmarkj]

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@madasaf1sh wrote:

 PING ID 

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use it for work @madasaf1sh but interestingly it didn't trigger just now (creating "new" login with email and phone number)...