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Community platform bugs, issues and suggestions

Martin-O2
Former Staff
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Hey everyone, 

 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

 

  • The Date and time you first noticed the issue 
  • A detailed description of what the issue is and how it's affecting your user experience 
  • If applicable include the URL of where you encountered the issue 
  • The web browser and operating system you are using 
  • If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 


You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 


Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 


Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 


Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue


Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 


Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   


Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

 

 

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pgn
Level 75: Digital Don
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@Dave-O2 On the topic of Functionality, when does O2 expect to be able to reinstate the capability to have multiple handsets on a single MyO2 account?

https://community.o2.co.uk/t5/Off-Topic/merge-two-accounts/m-p/1689728/highlight/true#M287134

Message 101 of 147
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MI5
Level 94: Supreme
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@Dave-O2 

What's with all the members coming up as "not applicable" since the updates yesterday?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 102 of 147
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gmarkj
Level 66: Unequalled
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@gmarkj wrote:

@Enlli wrote:

@Dave-O2 

Suddenly getting new forum posts  showing not answered, but on opening they have at least one reply


And despite reading this, AND REPLYING, this thread has just popped back into my unread posts...


... and again, my own post is now in my unread list!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 103 of 147
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Dave-O2
Community Manager
Community Manager
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Morning

 

@Enlli@MI5@pgn@gmarkj@Cleoriff 

 

Thanks for flagging all the above points. I'm currently getting this investigated and once i have any updates, i'll add to this thread.

 

If i need any further information i'll be in touch via PM 👍 

 

 

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Message 104 of 147
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gmarkj
Level 66: Unequalled
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@MI5 wrote:

@Dave-O2 

What's with all the members coming up as "not applicable" since the updates yesterday?


They show as Anonymous as the user name and Not Applicable to the level I think @MI5 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 105 of 147
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Cleoriff
Level 94: Supreme
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@gmarkj wrote:

@gmarkj wrote:

@Enlli wrote:

@Dave-O2 

Suddenly getting new forum posts  showing not answered, but on opening they have at least one reply


And despite reading this, AND REPLYING, this thread has just popped back into my unread posts...


... and again, my own post is now in my unread list!!


Luckily, I'm not getting that @gmarkj. However, the pop ups are just as frequent  and those members who have deleted accounts are showing as Anonymous AND Not Applicable

See here:

Anon.jpg

 

Veritas Numquam Perit

Girl in a jacket
Message 106 of 147
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gmarkj
Level 66: Unequalled
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It has just changed to this for me @Cleoriff 

gmarkj_0-1706782004604.png

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 107 of 147
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MI5
Level 94: Supreme
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@gmarkj wrote:

It has just changed to this for me @Cleoriff 

gmarkj_0-1706782004604.png

 


That's what I am seeing on many posts.

Almost like some level of spam filtering or posts waiting for approval ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 108 of 147
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gmarkj
Level 66: Unequalled
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Someone has tweaked something again...

17 pages of unread posts (which is the max), with some posts going back the 31st Jan.

Including, again, posts I have replied to and my own posts!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 109 of 147
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Cleoriff
Level 94: Supreme
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@gmarkj wrote:

Someone has tweaked something again...

17 pages of unread posts (which is the max), with some posts going back the 31st Jan.

Including, again, posts I have replied to and my own posts!!


Yes, I'm seeing that @gmarkj ...tbh, I gave up looking when I saw my repeated posts, and those I have read this morning.

Veritas Numquam Perit

Girl in a jacket
Message 110 of 147
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