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Community platform bugs, issues and suggestions

Martin-O2
Former Staff
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Hey everyone, 

 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

 

  • The Date and time you first noticed the issue 
  • A detailed description of what the issue is and how it's affecting your user experience 
  • If applicable include the URL of where you encountered the issue 
  • The web browser and operating system you are using 
  • If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 


You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 


Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 


Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 


Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue


Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 


Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   


Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

 

 

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Message 1 of 156
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155 REPLIES 155

MI5
Level 94: Supreme
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Same here.

Waste of time trying to do anything here anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 111 of 156
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jonsie
Level 94: Supreme
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Same here

I just despair! 

Community pages are now not fit for purpose.... 

Message 112 of 156
780 Views

MI5
Level 94: Supreme
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Just logged in again to find page after page of unread posts which I've read at least twice already ***.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 113 of 156
762 Views

Enlli
Level 66: Unequalled
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Q When is a reply not a reply?

A When you post on the O2 Community 

1000008296.jpg

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 114 of 156
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jonsie
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pgn
Level 76: Forum Legend
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Well, Unread posts is merrily taking me through the dross I already went through for a second time yesterday again today...

Message 116 of 156
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Cleoriff
Level 94: Supreme
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You and me both @pgn! A real damn  nightmare. I wonder how many NEW posts we've missed!?

Veritas Numquam Perit

Girl in a jacket
Message 117 of 156
720 Views

Enlli
Level 66: Unequalled
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<sarcasm mode on,> Well I guess all these Community Forum bugs will be a good introduction to O2 for the new Virgin crew. Should make them feel at home. < sarcasm mode off >

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 118 of 156
717 Views

pgn
Level 76: Forum Legend
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@Cleoriff wrote:

You and me both @pgn! A real damn  nightmare. I wonder how many NEW posts we've missed!?


Not that many I'd surmise, as some new users seem to be being quarantined for some reason until a Mod releases the message before anyone gets to see it:  https://community.o2.co.uk/t5/Pay-Monthly/Want-to-cancel-one-of-my-2-plans-phone-numbers/m-p/1691068...

pgn_0-1707141389818.png

 

Message 119 of 156
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gmarkj
Level 66: Unequalled
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I've read this thread 3 times before I realised it was the same one.

Marked it as read (in the thread) still shows up in unread posts.

Hope there's not a word ending game tomorrow - could make it eventful!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 120 of 156
692 Views