Community next?

jonsie · ‎17-10-2017

So we have seen over the last month that Telefonica are cutting costs quite severely, in my opinion they are now out to make up the drastic shortfall in profits reduced very substantially by the new EU roaming legislation.

Three apps designed to save their customers' costs have now been withdrawn. It's surely no coincidence that this has happened barely three months after having to remove the throttling they have applied for years which they attempted to convince us was a temporary measure designed to alleviate the congestion caused by so many people now taking advantage of the roam like home features.

So what next? Priority? Or even the future of this very community? I'm sure the savings would be immense in salaries and rewards.

Comment and discuss please and input from admin would be very welcome @Martin-O2 @MercedesS @Marjo

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎17-10-2017

It does seem very abrupt & without informing their customers dutifully unless they see the small print in a thread on this community. They need to seriously look at how these things are beneficial to their customers & see how needed they are. I dread to think what’s next for the chop

MI5 · ‎17-10-2017

Whatever it is next, just remember that customers can be just as ruthless.
It's the sheer arrogance that just defies belief.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Cleoriff · ‎17-10-2017

Totally agree. All highly suspicious and totally unwarranted.

Have other networks cut vital services to shore up deficit on roaming agreements? No I don't think so.

O2 certainly are not interested in customer care...

I also have to add that I think the community is in danger of disappearing...

Veritas Numquam Perit

browni · ‎17-10-2017

@MI5 wrote:
Whatever it is next, just remember that customers can be just as ruthless.
It's the sheer arrogance that just defies belief.

+1

#siwy

Beenherebefore · ‎18-10-2017

Anybody else miss this ?
https://www.theregister.co.uk/2017/09/21/top_brass_leave_o2/

"My life is a facsimile of a sham"

Cleoriff · ‎18-10-2017

@Beenherebefore wrote:
Anybody else miss this ?
https://www.theregister.co.uk/2017/09/21/top_brass_leave_o2/

Hadn't read that at all. A lot of senior people leaving. Only they know the reason for that. I found some of the comments posted after the article very interesting!

Veritas Numquam Perit

Beenherebefore · ‎18-10-2017

@Cleoriff wrote:
@Beenherebefore wrote:
Anybody else miss this ?
https://www.theregister.co.uk/2017/09/21/top_brass_leave_o2/
Hadn't read that at all. A lot of senior people leaving. Only they know the reason for that. I found some of the comments posted after the article very interesting!

What ?....like this one ?

" Is quite simple - the business is being caned for short term results. Nothing else matters, other than putting a shine on business performance, so that when an IPO comes round, the numbers will look interesting. It doesn't matter if long term investment has been constrained, and the back office is all held together by string and sellotape. Far be it from me to imply that if O2 were a car, management would be filling the noisy gearbox with sawdust, putting gaffer tape on the rusty silencer, and warming the engine up well before every test drive."

"My life is a facsimile of a sham"

Glory1 · ‎18-10-2017

After reading the article I am concerned for not only the Community but O2 as a telecommunications company. Makes me want to shop around for another mobile operator which I can't afford to do at the moment.

Not good news at all.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Cleoriff · ‎18-10-2017

@Beenherebefore wrote:
@Cleoriff wrote:
@Beenherebefore wrote:
Anybody else miss this ?
https://www.theregister.co.uk/2017/09/21/top_brass_leave_o2/
Hadn't read that at all. A lot of senior people leaving. Only they know the reason for that. I found some of the comments posted after the article very interesting!
What ?....like this one ?

" Is quite simple - the business is being caned for short term results. Nothing else matters, other than putting a shine on business performance, so that when an IPO comes round, the numbers will look interesting. It doesn't matter if long term investment has been constrained, and the back office is all held together by string and sellotape. Far be it from me to imply that if O2 were a car, management would be filling the noisy gearbox with sawdust, putting gaffer tape on the rusty silencer, and warming the engine up well before every test drive."

Yes ...that one in particular @Beenherebefore!

Veritas Numquam Perit