Solved: Christmas Cracker delivery time

Anonymous · ‎08-01-2017

Hi all, I used my code for the Christmas Cracker after the 14 day wait time, I used it roughly December 14th 2016, it is January 8th now and I'm still waiting to receive my free gift... does anyone else know of a rough delivery time period or if it's a customer services matter? Thanks

MI5 · ‎08-01-2017

The FAQ's state:

7. When will my gift arrive?

Once you’ve successfully claimed your speaker or headphones, it should be with you within seven days.

If you’re claiming the Star Wars Ticket Package or DisneyLife membership, you will receive an email by the next working day with instructions on how to redeem.

So I would give CS a call to chase it up.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎08-01-2017

The FAQ's state:

7. When will my gift arrive?

Once you’ve successfully claimed your speaker or headphones, it should be with you within seven days.

If you’re claiming the Star Wars Ticket Package or DisneyLife membership, you will receive an email by the next working day with instructions on how to redeem.

So I would give CS a call to chase it up.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-01-2017

Yes CS definitely need chasing...that's a hell of a long wait. No doubt 'the Christmas/ New Year holidays' will be the reason given....

Veritas Numquam Perit

MI5 · ‎08-01-2017

Good chance!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-01-2017

That's what I was thinking! One of my friends works in O2 and need to go in Wednesday anyway as still getting charged for the insurance I cancelled at the same time as gaining a contract for my tablet -.- (it was the VR I got) cheers MI5 and Cleoriff

MI5 · ‎09-01-2017

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-01-2017

Just to update, I nipped into my local store on Wednesday, the guy who ran through it all said it takes about two weeks to process because of the cancellation period, so now I'm not sure when it's supposed to be coming... just play the waiting game I suppose

MI5 · ‎16-01-2017

The T&C's clearly state the delivery times.
I fear you are being fobbed off!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.