Boy am i ever fed up with the chat service.
So simply i need an iphone unlocking. easy enough. I am wary however as the last time this was attempted about 1 year ago , i got a code for my iphone 3s, plugged it into the I tunes and the entire o/s was wiped destroyed rendering phone useless. Apple said o2 were at fault....they refunded the 15.00 to the account.
Phone not used since then . was given iphone 4slast week on loan, but needed unlocking. checked account, money missing, got onot chat and they said number had not been used, reset it and put the money back , problem needed a number for the iphone, put in alternate sim card, transfered the funds to that and then it all went downhill. made a txt to register the phone, waited 24 hours and then saw the money on the account had been transferred onto the phone so no money for unlock. good enough, it ws refunded and the tariff, Talkalot, no longer available, was cancelled , wiped etc. agent unable to find number or tarif to reinstate,
Called again and the nightmare began, other than my inside leg the agent Zedd had every bit of data and still wouldnt access account, he then saud i didnt pass security, he then said i didnt give him the dates and methods of top up (even though i hadnt and what was ,was automatic, he also said my security details were wrong as was tariff and everything else despite cutting and pasting direct info from account.
after 2 hours!!!!! i had got no further other than him saying he was sorry. he just obstructed, all the way and what a surprise, the chat mysteriously ended, The whole chat is going to OFCOM, but has anyone else experienced such poor and obstructive service, based on inflexibilty and poor scripts, and security so overthe top it is disgraceful. By law you only need 3 items of info for Data Protection, I work in that business. I supplied over 10 pieces of info and the agent refused to sort the matter out. i feel cheated, frustrated, annoyed and unhappy, I cannot use the phone, i cannot change my tarif, and i cannot use the account as there is no pphone to latch the number with. O2 have taken me for a very expensive ride.
