Charges and contracts

on 05-11-2013 20:11
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on 05-11-2013 20:11
I talked to an adviser when I took a contract, with a 12yr old daughter in Jersey I was assured that as an 01 number the charges were UK standard.
Now this lot put Jersey as international and with being unemployed I can no longer call her.
Massive breach of verbal contract but I will have to save up to get a lawyer to challenge them,
because you and I do not matter; be warned they DO lie.
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on 05-11-2013 20:42
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on 05-11-2013 20:42
1 o2 have given you the required 30 days notice.
2 Jersey is not part of the uk.
3 when did you start this contract (crucial as wording in t&c for your contract will be critical)
But I personally hold no chance of you getting anywhere with a solicitor / legal challenge save your money
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05-11-2013 20:22 - edited 05-11-2013 20:25
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05-11-2013 20:22 - edited 05-11-2013 20:25
Hi,
A few people have been unimpressed with this move by O2.
Have you thought about using Tugo for o2 pay monthly customers, viber, whatsapp or skype etc to maintain contact.
One of the threads discussing this
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/calls-to-channel-islands/td-p/558416
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on 05-11-2013 20:26
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on 05-11-2013 20:26
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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05-11-2013 20:34 - edited 05-11-2013 20:35
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05-11-2013 20:34 - edited 05-11-2013 20:35
At the time you took out your contract what you were told was true, now it isn't.
A lawyer would be a waste of money.
The people to speak to if you're not happy are the Advertising Standards Agency, but I doubt you'll get anywhere as O2 never promised that the offshore islands would continue be a part of your contract.
There are many messaging services that are very cheap to use and Skype if you can both access the internet.
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on 05-11-2013 20:42
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on 05-11-2013 20:42
1 o2 have given you the required 30 days notice.
2 Jersey is not part of the uk.
3 when did you start this contract (crucial as wording in t&c for your contract will be critical)
But I personally hold no chance of you getting anywhere with a solicitor / legal challenge save your money
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

on 11-11-2013 20:16
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on 11-11-2013 20:16
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on 11-11-2013 20:19
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on 11-11-2013 20:19
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 11-11-2013 20:20
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on 11-11-2013 20:20
This is really something you should have read before signing up
Go back ASAP to sort this out unless you now want to keep the AppleCare +. It is really good cover. Although if they said it was part of the package deal for free then the necessary reduction should have occurred.

on 13-11-2013 00:44
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on 13-11-2013 00:44
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on 13-11-2013 04:31
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on 13-11-2013 04:31
Good luck, hope you get it sorted today.

