General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Rude face to face customer service

Hi o2 would just like to say as soon as my contract is over i will definitely be taking my business else where. on the 21/04/2013 (at the southampton above bar street store) i had the pleasure of dealing with a very rude assistant manager of yours. H...

Resolved! hacked account

Help, it would appear that someone took out a new tariff on my account yesterday. I contacted O2 through 'live chat' as soon as I received a text confirming the order and they assured me it would be cancelled straight away. Later in he evening I phon...

Resolved! Text message

May I know why all my text messages to Africa are being received in foreign language please.

Resolved! No Signal in TD7 area for 2 days

I can only assume there is an issue with the local mast as there is very little to no service at this location - although the O2 service checker states the service is working perfectly well. I know it's not just my phone as other users have same issu...

Resolved! Text messages from the web.

Hi, I'm currently working offshore & wanting to send & receive texts from my o2 account on the web. It seems pretty easy to send them, but there doesn't seem to be an option for receiving them. Under the 'Inbox' tab it says it's no longer possible to...

Forum login timeout

It is increasingly frustrating to use this forum due to being constantly logged out.Earlier I replied to a post in the broadband forum and came back to see if there were any replies.Looking at my post it said it had been made 49 minutes ago yet I sti...

When is an UPGRADE not an UPGRADE!?!?!?

I believe I have been mis-sold by o2. My 24 month o2 contract clearly states "free upgrade after 12 months". I have a Blackberry 9700 which was sold to me by o2 because, according to the salesman, it was the better of the Blackberry phones for busine...

Resolved! Mobile network types

Could anyone tell me if the mobile network type (GPRS) is governed by the operator, phone type or location please? Could you please explain it in simple terms for me Not up in the technical talk. I can fix aeroplanes but struggling to work my mobile!...

New phone

I have just got a new phone on O2 contract. Got it home and found the my mobile data speed was terrible. Checking my phones settings I found that my mobile network type was GPRS. Checking the O2 coverage in my area I found that I could get 3G900 OK. ...

All my phone numbers are saved on the SIM card - will I be able to transfer it to a new phone?

Topic. My upgrade on O2 is due on May 20th, not sure what to get yet, considering either an Iphone 5 on a Galaxy S4.