General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Will a phone locked to ROI O2 work with a UK O2 sim?

I bought a Nokia Lumia 620 from ebay. It said it was locked to o2. It will not accept my giff gaff sim, normally there is no problem with gigg gaff on o2, giff gaff and O2 are both owned by Telefonica. I think the phone orginally was bought in Irelan...

Resolved! downloading photos

HiCould someone help me please...I am trying to download my photos from my sumsung galaxy mega gt1985 to my laptop I have tried putting lead from phone then other end into port on laptop but am not sure what to do next!!!

Resolved! changing mobile numbers without telling me!

this morning I received a text from o2 stating - "O2: we're all set to move your number to us today, it will be completed by 6pm. when your phone stops working, turn it off and on to get it up and running". then late afternoon I got a call from orang...

Resolved! giffgaff

I was recently told that if you have have unlimited minutes and texts on o2 to any network you are not able to use them to phone a giffgaff line and this would cost extra, is this true?Also i wanted to know that when a bill is sent home, do the numbe...

Resolved! E2 Save scam

E2 save called me a few days ago claiming to be O2 using an untraceable number. They knew I was almost due for an upgrade and asked if I would like a new phone and extend my contract. Thinking it was O2 I said yes.I had no confirmation emails in the ...

Goodbye Loyal Customer

Gutted to have to leave O2. I have been a loyal customer since 28/08/2013, just over 11 years.I am quite content with my current phone but when the 24 month contract expired, I found out that my monthly payment will not change (even though I have pai...

Resolved! Galaxy S 3 not registering to the network FIX.

Want a FIX for when your Galaxy S3 fails to register to the network.Try this, it worked for both my wifes and my phone following our phone failing to register to the network. Tried all the reboots and other suggestion from o2 customer services. So I ...

Resolved! end of contract choices

HiI have come to the end of my o2 contract. I do not want to upgrade just now but I would like to reduce my monthly DD. I use very little of my minutes, max 200 and max 200 texts monthly but always run out of data as I do not have a 3G connection at ...

Resolved! Roaming Charges - Irish Border

I have been getting overcharged on my account from January 2012, I got the phone in December. The 02 customer services have been bordering on 'moronic' when it comes to this subject. I am seriously considering stopping my DD to them as they have over...

Resolved! voice messages

Why can,t voice messages be Free like with vodafone?