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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 33666 Views
  • 45 replies
  • 6 kudos

All my emails have been deleted.

Hello friends, I use o2 mail and upon logging in today I noticed all of my emails had been deleted and my inbox was empty This was extremely annoying and frustrating. Does anyone have any idea what happened here?

Anonymous by Not applicable
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Resolved! yet more rude bad customer service

can anyone assist with an email address for 02 customer service ? i have tried calling and have been in the queue for 3 x 40 mins and longer ( i have screen shots!) for it to hang up on me, I am trying after 6 years to cancel my contract, having neve...

Anonymous by Not applicable
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  • 7 replies
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Resolved! 02 priority account suspended

My 02 priority ticket account has been suspended as tried to get on too many times can anyone help as it seems impossible thanks would be much appreciated x

Anonymous by Not applicable
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Resolved! Contract Cancellation

My contract ends on the 27th December and i do not wish to continue it. do i have to phone up o2 30 days before and tell them? i have only one bill left to pay which is on the 11th of December. reason i am leaving is because i want to go back on pay ...

Anonymous by Not applicable
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  • 3 replies
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Upgrade Day at O2

Great it's Upgrade Day ..received telephone call from "O2 Upgrade Department" ( 0208 number) informing me that I am due upgrade today and in turn told them I was interested in an iPhone 5. A tariff was quoted, which although only available on 24 mont...

Anonymous by Not applicable
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  • 3 replies
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Resolved! PHISHING SCAM

Noticed on the site this email was doing the rounds in April 2012 - posters advised they have reported to O2 - Its back again - Reported to phishing@o2.com today - Hi there,You have a new voicemail left by +447126558000To listen to the message, pleas...

Anonymous by Not applicable
  • 1867 Views
  • 4 replies
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Resolved! Cut Me Off?.

Why the he'll did you's cut me off when I always pay my bill "on time".I don't pay it on time "once" and you's cut me off for a week, then have the cheek to fully charge me on my next bill even though I've had no minute's, texts or data for that full...

Anonymous by Not applicable
  • 6723 Views
  • 25 replies
  • 0 kudos