General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! who called me

Just had a call from an 02 number but can't find out who it was?I ring they don't speak, how do I trace the number? Thanks

Resolved! "MY NUMBER" is WRONG

Hi,Wondering if anyone can help me.I recently transferred my number to O2. So, I purchased a PAYG SIM and then transferred my number from Orange to O2. In the settings of the phone, it still displays the original SIM Phone number and not "my" number ...

Resolved! BLOCKED number calls from a company claiming to be contracted to O2

I am getting several calls a day from a BLOCKED number. They claim to be under contract from O2 and that I am due an upgrade and they can reduce my tariff. I have explained several times that I do not sign up to anything on the back of a cold call at...

Resolved! o2 asking me for a deposit

Hi can anyone give me a contact for the credit checking team, o2 are asking for a 300 pound deposit for a 22 pound a month contract, i passed the credit check with vodafone and signed up yesterday for 25 pounds a month, i can cancel it if o2 give me ...

Happy I left o2

After my last debacle with o2 I decided to give them one more chance - and yet again they failed. I bought a Lumia 620 in the morning of Wednesday and it was in stock, so I selected delivery next day and arranged for someone to be at home. Later that...

Resolved! Using 02 account in China

I will soon be spending some months in Shanghai. Does anyone have experience of using 02 with a smart phone in China? Is it very costly, should I get a local simcard and forget the 02 account?

Proof of age . ?

when i wana look on a web site an o2 asks for proof of my age, i FILL IN ALL DETAILS AN THEN IT TELLS ME MY BANK CARD NO IS WRONG . no it aint ? any ideas .

Changing the ranks today

Hey guys, A while back you gave close to a 1000 new rank suggestions. Crazy stuff, isn't it? We finally managed to get through all of them and ranked them according to a really clever and difficult ranking methodology. The educated guess ^^ So, keep ...

Resolved! phone in ex husbands name

my phone is in ex-husband's name so I can't call 02 ever!! I pay all the bills etc and want to keep the number I have had for so long. I want to tell them I am going abroad and want to text travelling companions and home - how can I do that?

Samsung Galaxy...no MMS

After 9 years trouble free use I recommended o2 to my brother who promptly got a Samsung Galaxy on a 24 month deal,after having it 2 weeks he noticed that his new phone wouldn't send or receive mms messages.After umpteen calls to customer services wh...