Charged for unsolicited text messages

[Anonymous]

I have just recieved my 3rd charged unsolicited text message from the company below and would like them blocked immediately I have never contacted this company nor used one of there links and am extremely unhappy that they are able to send unsolicited text messages to my phone and charge me around £2.50 each time.

Phone Number: 78311

Customer care number:     0800 012 4752
Customer care email:     support@virtualrainbow.co.uk
Search result provided by:     virtual rainbow ltd
Service connected on:     23 February 2015
Service terminated on:     This service is still operating
Name of service:     Girly Vidz
Type of service:     virtual rainbow ltd has not provided this information
Service description:     virtual rainbow ltd has not provided this information
How much does this service cost?     virtual rainbow ltd has not provided this information

If you would like to find out more about this service or have a question about it then you should contact virtual rainbow ltd

5 jupiter house aldermaston
calleva park
reading
rg7 8nn

[Curr946]

This a customer to customer forum. Have spoken to O2 as they can't block them. You will have to contact the company or report them to phonepayplus

[Cleoriff]

Hi @Anonymous This is nothing to do with O2. You may have inadvertently subscribed to the service by clicking on a link

You have the details of the company sending the texts so you can call them yourself and ask them to stop. You can also change your marketing preferences in My O2 http://www.o2.co.uk/myo2

You should report them to the regulator phonepayplus http://www.phonepayplus.org.uk/

Finally have a look at this guide about dealing with spam texts and calls http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

[Anonymous]

I did not click on any links or inadvertently subscribe to this company. If you bother to google the number you will see that 100's of other people have also recieved unsolicited text messages from this company and it seems to be well known. Vodophone can and does block this number on request (and many others like it) So are you telling me O2 cannot or O2 will not?

[adamtemp64]

As I understand it o2 will not block this type of number individually only as a total premium rate bar.

But raise a complaint directly with the company involved via the details you have and also via phonepayplus to get your money back 

[Cleoriff]

@Anonymous I certainly have 'bothered' to google the number. All the information you gave is correct. I have also looked on the EE and Three forums. My reply remains the same. O2 wont block it. (Neither will the other networks) as some people actually WILL subscribe to the service

You can deal with it yourself  and ask the firm for a refund... and also contact phoneplayplus. All the info and links given in my first reply.

[gindygoo]

You've posted the phone number of that company in your opening post, it's free phone 0800 number so why you've not called them immediately is beyond me!!

@Cleoriff is correct and I'll guarantee you she researched her info by "googling" it before she replied!!

Hope u get it sorted, but the onus is on you I'm afraid!

[jonsie]

So easy to sort but i find it hard to grasp why the op hasn't taken the initiative to do so. 

[MI5]

I assume the OP thought o2 would it for them?

[jonsie]

How does that work...?