Cancelling order

[Anonymous]

Will I receive an order cancellation email?

[MI5]

Best to chase it up with customer services to make sure the cancellation was processed correctly.
http://www.o2.co.uk/contactus

[Marjo]

Hey @Anonymous Did you end up receiving the email before contacting CS in the end? Is it all good now? Cheers

[Anonymous]

They cancelled my order without me agreeing, I ordered an iPad and I just wanted the colour changed and cs said I had to cancel my order first and make a new one so I said just leave it, and she then put me through to the sales team and they told me my order was cancelled and there was nothin I could do about it

[jonsie]

If you requested a change then the order would have to be cancelled, nothing is easy with O2 like just changing the colour or tariff. Cancel and begin again I'm afraid. 

[MI5]

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@Anonymous wrote:
They cancelled my order without me agreeing, I ordered an iPad and I just wanted the colour changed and cs said I had to cancel my order first and make a new one so I said just leave it, and she then put me through to the sales team and they told me my order was cancelled and there was nothin I could do about it

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Standard practice !!