I've just experienced the worst customer service in my life.
I've tried for almost 4 weeks to cancel my sons contract, and have held on each time for over 15 minutes, then gave up.
I was not aware you could cancel it online via chat. However it took over an hour, and after complaining about the poor customer service asked for my 30 days notice charge to be cancelled, they refused!
I have 4 02 contracts, but not for much longer!
