Can I suggest that you avoid a contract with O2 at all costs.

[Anonymous]

I have had the worst and most frustrating service imaginable;

Their courier delivered my new phone (iphone6s) to a blue door on my road!!

Never retrieved a signature or put a note through my door to inform me of this, when I contact O2 regarding the nondelivered they checked the usage and since the signal showed the phone was been used in my postcode it must be me and I was liable for the 24 month contract. Insulting, to say the least.

After a minimum of 8 calls to O2 customer services/cancelled contracts/14 days notices departments (get the picture) they finally believed I didn’t get the phone because they couldn’t prove it with a signature. They agreed to cancel all costs relating to this phone and refund me my initial payment.

Can you imagine my frustration when a month later I’m receiving “DEFAULT NOTICES”

For a phone I never even seen.

[MI5]

We'd suggest you complain via the "Resolver" process shown here http://www.o2.co.uk/how-to-complain
Hope you get sorted.

[adamtemp64]

@Anonymous as @MI5 says use resolver and attach any correspondence, but this is often the case when things go wrong please also contact o2 customer services to ensure this is not going to impact on your credit rating !

[madasaf1sh]

I also hope that you contact your local police force to report this as theft, as someone signed for your parcel and began using it, knowing full well that it doesnt belong to you.

[Cleoriff]

Terrible situation ...It would be interesting to know which courier company allowed this to happen? Not that important in the grand scheme of things.....but should make O2 look at them very carefully.