I transferred my number from ID mobile, and they gave me a PAC code. O2 has confirmed it ported correctly.
On the 28th of May, my old services ended at ID, so I popped in my new O2 SIM card. I waited 24 hours, and still nothing.
I have been on the phone a total of 6 hours since, every day they tried something new and well over 8 days, I still don't have a network. When I switch it on or off, it just says, "SIM not provisioned"
This is my business phone (on a business contract), so being out of the air for 8 days costs me a lot of money.
I got a new SIM, but three calls to the helpdesk and 60 hours later, it is still not working. I tried multiple phones, different locations, switching it on and off, airplane mode, etc.
The phones I am using are Google Pixels (6a and 7a) (bought directly from Google, so there is no SIM lock) and an iPhone 14.
I called them every day, and every day, it was something new, but nothing worked. I called my old provider, who told me it had successfully transferred, and o2 confirmed it is on their network. But I still don't have a service. Only emergency calls.
Has anyone experienced this before, and what is the solution? Clearly, O2 doesn't have a clue.
