Solved: Buying internet usage via dongle

Anonymous · ‎15-07-2015

For the 2nd month running I have bought the ultimate surfer package at £13 but my confirmation email says £15. I am unable to have a 'live' chat as all the advisors arebusy. Anyone had this problem?

MI5 · ‎15-07-2015

I#m on live chat now doing something else so try them again or call CS http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎15-07-2015

I#m on live chat now doing something else so try them again or call CS http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-07-2015

Hi there @Anonymous

The price has gone up recently, from £13 to £15, but that's just for new customers. The existing customers are suppose to keep paying £13.00.

How long have you been on that package?

Anonymous · ‎24-07-2015

Hi, I have been buying the highest internet usage for my dongle for approx 2 1/2 yrs and always paid £13....but now £15

MI5 · ‎24-07-2015

Looks like a mistake has been made so best to contact CS as advised above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎24-07-2015

Call customer service. From what I understand it has gone up to £15 but according to a staff member on here existing customers continue to pay £13.

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎24-07-2015

Yes check post 3 on this thread...

Veritas Numquam Perit

Anonymous · ‎24-07-2015

ok - thanks and yes I will call Customer Service 🙂

@jonsie wrote:
Call customer service. From what I understand it has gone up to £15 but according to a staff member on here existing customers continue to pay £13.