Solved: O2 In the poor house?

Anonymous · ‎23-07-2015

I have decided to leave O2 today because.....

1. I'm tired of not being able to use my phone to make phone calls or surf the web at home without have to stand in hope in one exact spot to the millimetre for reception that lasts about 30 seconds only then to see it disappear again for 10 minutes.

2. Poor overall reception compared to most friends family in London.

3. Having my Direct debit taken days after due date leaving me open to bank charges several times.

4. Finally I have been trying to negotiate a new contract which ended when Samsung were rolling out the S6 on O2. I was intially offered to have my remaining bill wiped off by Samsung, a half price charging plate, from samsung. A much more attractive tarrif for the 64g model with less upfont cost. (all these tariffs now seem to have disappeared) I'm also eligible for a 30% discount for being a NHS employee. Unfortunately I had to go away for some weeks and could not commit on the spot. On my return I tried to see if O2 could offer me anything like this? The answer NO! all the goodies were subsidised by Samsung. All O2 will reward me for 4 years loyal custom and for having to putting up with well below the average acceptable coverage (OFCOM) is the NHS discount, which most of the other competitors offer me anyway. I tried four times to gain a better deal and they would not offer data, an improved tarrif, not even 50 pence off the S6 charging plate. So I have started to wonder if they can afford it? With really poor coverage and no improvement for many years despite the spiel, Without the might of Samsung behind them they could offer me precisely nothing as an carrot to stay with them. So I have to say EE here I come. Which I think is really sad and quite crappy to be honest that I feel I have to do that after being a loyal customer for several years and recommending them to others. Poor show!! (Is There a buy out coming to help O2 perform?)

Cleoriff · ‎24-07-2015

It really does pay to shop around @Anonymous I stay with O2 because they meet my needs and i rarely have a problem with them. I was in a position to buy my handset outright and go for a sim only deal. I just was lucky that at the time O2 were offering a very good deal on the tariff of my choice. All of that would have counted for nothing if they didn't provide me with a damn good signal. All down to personal need I expect.

Veritas Numquam Perit

jonsie · ‎23-07-2015

To be honest I'm not sure why you would even want to stay with O2 if you can't get signal at home. It matters not what they offer you really if you can't use a phone for what it was designed for. Maybe you are lucky they didn't offer you a deal.

The best option to get a deal is to simply choose the option to leave when you call O2 and you will be put through to retentions who may then offer you incentives to stay with O2....but why would you want to?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎23-07-2015

Yes, Three have already bought O2, it's in the advanced stages so won't be long now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-07-2015

@jonsie wrote:
To be honest I'm not sure why you would even want to stay with O2 if you can't get signal at home. It matters not what they offer you really if you can't use a phone for what it was designed for. Maybe you are lucky they didn't offer you a deal.
The best option to get a deal is to simply choose the option to leave when you call O2 and you will be put through to retentions who may then offer you incentives to stay with O2....but why would you want to?

I was hoping it might improve with 4G as I had read about the 98% coverage claim. I went through to retentions and was offered a pittance of the charging plate and when I asked for a better offer they basically said buy we will disconnect.

Anonymous · ‎23-07-2015

@MI5 wrote:
Yes, Three have already bought O2, it's in the advanced stages so won't be long now.

Does that mean things can only get betteraha?

jonsie · ‎23-07-2015

Fair enough....that would be my cue to say bye bye O2!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎23-07-2015

Signing up with EE tomorrow.

Bambino · ‎23-07-2015

Have you checked what your coverage is with EE? It's always best to try Pay & Go sims from the other providers to see how good your signal is before you commit to a long term contract.

I DO NOT WORK FOR O2

Anonymous · ‎23-07-2015

I will Thank you.

Cleoriff · ‎24-07-2015

It really does pay to shop around @Anonymous I stay with O2 because they meet my needs and i rarely have a problem with them. I was in a position to buy my handset outright and go for a sim only deal. I just was lucky that at the time O2 were offering a very good deal on the tariff of my choice. All of that would have counted for nothing if they didn't provide me with a damn good signal. All down to personal need I expect.

Veritas Numquam Perit