BIG disappointment
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on 14-01-2019 21:15
Mid phone call today when I was explaining my dissatisfaction to them, I wasn’t rude or abusive towards them so it was not necessary for them to end the call! This is causing me unnecessary stress and I cannot afford to lose my deposit on the car. I have been in tears overs this because of the stress it’s causing me, I have done nothing but do everything you have asked but yet this still has not been removed. I am looking to seek legal advice because this is not professional of your team to not even acknowledge my email in the first instance, I haven’t heard anything from them at all and to be told when I ring up they there is no one I can speak to as they only deal with matters via email yet I am always put on hold so who exactly are your advisors speaking to if your credit team do not speak to people?! Also I will not being renewing my contract with you when it is due for renewal. I need this matter resolved immediately or I will take this further whether it involves legal representatives or national press or both then so be it.
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on 14-01-2019 21:32
This isn't O2 you are talking to, It's a community forum.
I will ask one of our managers to look into this for you @Marjo @Martin-O2 @EmilieT?
Veritas Numquam Perit

on 14-01-2019 21:37
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on 14-01-2019 21:37
Unfortunately it can take a couple of weeks for the credit team to look into your case
I'll tag the forum managers to see if they can help @Martin-O2 @Marjo @EmilieT
If you have a contract and you initially agree to pay via Direct Debit it is unwise to cancel the mandate yourself even when you have moved to another network as if the billing system cannot collect the final bill via this method it can record a default.
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on 15-01-2019 07:46
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on 15-01-2019 07:46
It can also take upto 8 weeks for the Credit Reference agencies to update their files once o2 inform them.
You can put a notice of dispute on your credit report, which can be done by contacting the CRA, this will cause all credit checks to be done manually.
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 15-01-2019 08:26
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on 15-01-2019 08:26
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on 15-01-2019 08:32
Hi @DisgruntledBmth, and sorry to hear you've had some difficulties getting this resolved - I'd gladly get someoen to look into this for you so I'll send you a Private Message on the forum shortly to get a few more details
Thanks @Cleoriff, @Anonymous and @madasaf1sh for the mentions and advice!
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