General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Mast not Working

Phone has mostly been displaying 'no service' since the end of October. Network checker says a phone mast in my area isn't working...how long does it take to fix a mast. Strange thing is that my colleagues who use the same network have no issues at a...

NO NETWORK AGAIN

Nertwork has been down all morning, any one else having these issues?

data

This morning I went on my phone and for some reason there is no 3G or 4G working on my phone. At the top left of the screen it shows the celluar strength but no 3G or 4G symbol that should appear next to it. I have have tried resetting my phone and t...

Not happy

For a while now I’ve had the odd text saying I’ve run out of data. When checking online this isn’t the case.Now this issue this morning has made my morning very difficult. Checking bus times for work etc.My bill is a lot monthly and this shouldn’t be...

Mobile network

I have the same issue as everybody else, no network. Think there is a problem with 02 network.

No mobile data

Hi I had mobile data last night however once away from WiFi this morning I have no mobile data on my phone. Is there a problem with O2 this morning please?

No mobile data service

Is there prob with O2 mobile data ??I have no data service in my area in Bolton (Manchester)

No mobile data

Anyone having problems with no data this morning

Mobile Data Not Working

Hi, currently my mobile data has stopped working on my Samsung Galaxy A5 2017. Have checked service status for my postcode and everything seems to have fine.

Returns within 14-Day cooling off period

So, my topic is returns during the 14-day cooling off period. I feel that the webchat service should include us being able to check if a return has arrived back as queues on the phone can be lengthy and the information required is not complex for adv...