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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Courier are Rubbish

Sorry this is a bit of a moan! on the 28th Feb I upgraded my wife's phone, normally I'd go into the store, but we had a busy weekend coming up so I thought I do it online. The actual process was easy, but the phone has been sat at the courier's depot...

Spam Calls on My O2 Phone

Hi Guys Some general feedback to O2 senior executives... There's been a huge increase in "spam calls" from fraudsters, claims management companies and suchlike coming through on my phone recently. (I am registered with the telephone preference servic...

Anonymous by Not applicable
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  • 15 replies
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Loyalty discount

Hi just wondered if i changed my pay monthly tariff would i lose my loyalty discount ?

Anonymous by Not applicable
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Recent international roaming experience

I’ve just returned from a week in Thailand and because I still can’t unlock my iPhone 8 - otherwise I’d have used a local sim - I decided to try the 4.99 a day thing. Oh. My. God.Whilst they’ve addressed the 3G service in the Eu and given us whoopety...

iphone4sir by Level 6: Acolyte
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  • 3 replies
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Ariel Direct

Hi, has anyone had any dealings with Ariel Direct. they contacted me saying that the were working with O2, and they could give me a discount, and regular tariff. i agreed, but now they are taking money directly from my account, which is in excess of ...

Anonymous by Not applicable
  • 6872 Views
  • 35 replies
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Factory reset doesnt delete data

"The researchers tested a range of second-hand Android devices running Android versions from Android 2.3 to Android 4.3 and found that in all cases they were able to recover account tokens – which are used to authenticate you once a password is enter...

paulbacon by Level 7: Part Timer
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  • 9 replies
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Calls to Ireland

Why is it that O2 charge so much for calls to Ireland (both landline and mobiles are rising to £1 pm) for pay monthly customers, when there is a pay as you go option that only charges 1p pm. This is a crazy approach and really punishes loyal customer...

Anonymous by Not applicable
  • 9288 Views
  • 11 replies
  • 0 kudos