Hi
I've been on contracts with O2 for about 10 years now. I'm due for renewal this month and decided to give O2 a ring (as I do every 2 years).
My current phone contract was 2 years (May 14 to May 16)
£33.70 per month for Unl Mins, Unl Texts, 5GB Data, Free Galaxy S5 (valued at £579)
New phone (again 2 year contract)
£55.00 per month for Unl Mins, Unl Texts, 5GB Data, £9.99 for Galaxy S7 Edge (valued at £639)
Price comparison:
2014 contract total cost £808.80
2016 contract total cost £1,329.99
An increase of £521.19 (£21.71 per month)
The contracts are identical (except the S7 Edge is valued at £60 more expensive). So for fairness I've removed £60 from the comparison and even with £60 removed the 2016 identical contract costs an extra £461.19 over 2 years (£19.21 per month)
I have spoken to 3 different people at O2. Not only does no one really know why there is an almost £500 difference in price but no one seems interested in whether I stay or go. I said there's no way I'd pay that much and would shop around and the advice I was given was to phone before 6pm if I want a PAC Code lol.
I tried phoning again today and the figures I was quoted was even higher than before! Not only that but I was told that I couldn't reduce my data to 3GB as they no longer offer a 3GB package (despite having one on their website...) I am currently on a business plan (all the prices I've quoted include VAT for fairness) and the prices I'm being quoted for both personal and business contracts are the same... (EXPENSIVE)
I have stayed with O2 as they've always been happy to give me either a great deal or a slightly better deal than their competitors. Now the only thing stopping me from leaving is the fact that I get great signal in my area (although a quick look online shows that Vodafone have better signal in my area on all aspects (Calls, 3G, 4G, indoor, outdoor)...
So my question before I phone Vodafone is... Are O2 losing customers? Are their contracts expensive? What happened to the deals you used to get? A quick look at Vodafone shows Vodafone are cheaper, but not by a massive amount...
