Solved: Another dead link in My O2 page

Anonymous · ‎03-10-2014

When I go to My O2 and selct my device to be able to check my account there is a section headed Device Plan and it contains a link Make a Payment, which I assume is to facilitate a monthly payment or indeed to pay off the outstanding balance owing in respect of a mobile phone purchased from O2. However, this link is dead as a Dodo on my IE 11. When I allow the mouse pointer to hover over the link no information shows in the status bar, whereas if I hover it over the adjacent link Device Plan Details I can see the details of the URL associated with that link which does open a new tab.

What is so difficult about creating workable links that O2 seem unable to present them and keep them up to date? (and please do NOT tell me to use a different browser - that is not an adequate or an acceptable answer. )

Gerry

Anonymous · ‎03-10-2014

Hi @Anonymous

I think that one has to ring O2 on 202 to pay off the Handset Plan part of the Refresh Tariff.

The O2 site is Unfortunatley littered with dead links which hopefully they will catch up with and rectify.

Anonymous · ‎03-10-2014

Hi @Anonymous

I think that one has to ring O2 on 202 to pay off the Handset Plan part of the Refresh Tariff.

The O2 site is Unfortunatley littered with dead links which hopefully they will catch up with and rectify.

MI5 · ‎03-10-2014

Hi Gerry, have you tried a different browser?
I know, tongue in cheek, but it will help the IT guys to diagnose the problem faster

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-10-2014

@Anonymous wrote:
Hi @Anonymous

I think that one has to ring O2 on 202 to pay off the Handset Plan part of the Refresh Tariff.

The O2 site is Unfortunatley littered with dead links which hopefully they will catch up with and rectify.

Thanks @Anonymous - Why could they not have said that instead of putting in a dead link? Is O2 staffed by Robotic Rejects or something? I think without a doubt it is the most irritating company I have ever dealt with. They lost another customer here a few days ago. My son wanted to buy a new phone but after 5 unsuccessful and uncompleted attempts online he got a message saying they were unable to do business with him (despite the fact he has been a customer for many years). He then had the problem of multiple credit status referrals which took time to sort out, but during that time he was able to buy a phone via Amazon and I gave him a spare SIM I had from Giffgaff and he got a PAC from O2 activated this morning.

Sorry - way off topic again.

Gerry

Anonymous · ‎03-10-2014

@MI5 wrote:
Hi Gerry, have you tried a different browser?
I know, tongue in cheek, but it will help the IT guys to diagnose the problem faster

I know you mean well @MI5 - but the IT guys don't give a damn - sorry for the blunt language but they have never solved any of the browser problems I have raised over the years. My impression is that if it works on their computer or if it works in at least one browser other than IE then they feel justified in doing nothing further about it.

Having got that out of my system - yes I did try with Opera where the link activates a pop-up giving a telephone number to contact regarding payment. (And before you ask I did check that my IE11 does not have the pop-up blocker on - see I AM learning, a little and late admittedly but better late than never.

Gerry

MI5 · ‎03-10-2014

At least you have done all you can do Gerry - The rest is up to O2 !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-10-2014

@MI5 wrote:
At least you have done all you can do Gerry - The rest is up to O2 !!

Yes indeed - but you never know, maybe there is at least one other O2 customer out there who also uses IE 11? I can't be the only one -- can I?

Gerry

MI5 · ‎03-10-2014

There's not many that use IE anymore....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎03-10-2014

@Anonymous wrote:
Yes indeed - but you never know, maybe there is at least one other O2 customer out there who also uses IE 11? I can't be the only one -- can I?

Gerry

I have it also @Anonymous but admit to only using it as a back up. My main browser is Firefox....:smileywink:

Veritas Numquam Perit

Anonymous · ‎03-10-2014

@Cleoriff wrote:
@Anonymous wrote:
Yes indeed - but you never know, maybe there is at least one other O2 customer out there who also uses IE 11? I can't be the only one -- can I?

Gerry
I have it also @Anonymous but admit to only using it as a back up. My main browser is Firefox....:smileywink:

@Anonymous @Cleoriff I was a Firefox user until a few years ago when they had a disastrous update that totally banjaxed my then PC and caused me no end of trouble. I went right off it and have never gone back. Won't even allow it disc space on my devices now.