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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 31431 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Email Bug?

Has anyone else had any issues with their emails lately? I have 3 email addresses. Last week I received a junk email (similar to one I always get) but this time it said the sender was me. I clicked the name of the sender (as sometimes it can say one ...

gemz4the1 by Level 23: Casual Specs
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Resolved! s4

Hi my wifi has stoped working and my phone screen keeps going white have only had it 1 year any ideas

Anonymous by Not applicable
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Resolved! VAT

Back in the old days the cost of the phone was included in your tarif and you paid VAT on all of it. Now that the phone is seperated from the tarif with a "fixed sum loan agreement" are you paying vat on the cost fo the phone? I can't find any refere...

Anonymous by Not applicable
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  • 3 replies
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Resolved! Recorded Phone Calls

Is it possible to get a recording of a previous phone call made from my phone? i have a dispute with a company that i rang recently and was wondering if 02 could send me a playback of the phone call ?

Anonymous by Not applicable
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Resolved! Order not been delivered?

Hi there ,Can anyone tell me what courier will be used to deliver my handset my delivery date was today but it's not showed up nothing at all has been delivered and I have been in all day awaiting for the delivery I have tried my best to track it via...

Anonymous by Not applicable
  • 3382 Views
  • 23 replies
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Resolved! No Network in Area.

i saw a few messages on the local media sites about there being no service in my local area. I've checked the O2 status checker.I then tried making a call and checking on the App, which I presume must have some sort of data connection to perform the ...

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Anonymous by Not applicable
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Cortana on O2

Hi. I have a Lumia 925 phone and I can't understand why the Cortana update has not hit my phone (which is sim free with a o2 sim). Microsoft released it ages ago, it's advertised on TV in the UK and others have got it. What is the hold up? When does ...

Anonymous by Not applicable
  • 1213 Views
  • 2 replies
  • 0 kudos