ON HOLD FOR 1HR40MINS AND HUNG UP GIVING UP

[Anonymous]

It's my third day of trying to get through to them.

Ironically i want to cancel my contract with o2, clearly this is how they intend to keep hold of their customers, by simply not allowing them to leave!!

I'll just cancel my direct debit as my phone bill will be more than what i pay them a month now anyway!

[Cleoriff]

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@Anonymous wrote:

It's my third day of trying to get through to them.

Ironically i want to cancel my contract with o2, clearly this is how they intend to keep hold of their customers, by simply not allowing them to leave!!

I'll just cancel my direct debit as my phone bill will be more than what i pay them a month now anyway!

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Oh please don't just cancel DD ....This will land you in all sorts of problems and probably put a default on your account. This will affect your credit rating....

[jonsie]

Keep trying is the only advice we can really give but more importantly do not just cancel your direct debit. Only one loser doing that and I'm afraid it will be you.

You could try live chat but recently they have been telling people to call. The other way is to write in using the address in the contact link below.

[Anonymous]

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@Anonymous wrote:

It's my third day of trying to get through to them.

Ironically i want to cancel my contract with o2, clearly this is how they intend to keep hold of their customers, by simply not allowing them to leave!!

I'll just cancel my direct debit as my phone bill will be more than what i pay them a month now anyway!

---

Absolutely dreadfull service  @Anonymous but I think I am safe in advising you not to cancel your DD as this could result in an adverse credit report.  Others in the Community will be able to elaborate - but for the moment don't do anything in the heat of the moment.

Gerry

Edit - sorry did not see the other inputs but the advice seems clear.

[Cleoriff]

Well that is three of us in the space of as many minutes saying the same...Good call...:smileywink:

[jonsie]

I can certainly understand the sheer frustration of being on hold for crazy amounts of time especially at iphone launch when customer service is absoluted hammered by customers wanting to know where their phones are. I'm certainly not excusing it as they should be well prepared after previous launches.

[Anonymous]

@Anonymous    Please see here  for advice on how to pursue a complaint if you feel you are getting nowhere.

Gerry

[Anonymous]

I tried online chat, they told me to call the number as they can do nothing at all.

So i cant cancel my DD due to credit issues that will insue, though allowing a £48 p/m contract to continue along with the phone bill I'm accumilating, o2 must be loving the revenue they're taking from customers they keep on hold with no mention of how long they'll be waiting!

I've seen other posts mention that it'll be to do with the new iphone launch, and that hiring extra staff to cover the surge of calls would lessen the profit. My guess would be they've sold a small handful of handsets and the rest of their "profits" come for fools like me who continue to hold forever thinking "it can't be much longer of a wait, surely"

[jonsie]

Calling customer service on 202 is free from your phone....

[Anonymous]

If your wanting to migrate to another network and retain your number then contact O2 via Live Chat http://www.o2.co.uk/contactus and ask for your pac code.

Give this code to your new network within 28 days and this will cancel your contract.

More here http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

And if your phone is locked to O2 then have it unlocked for free here https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%... before you leave so you can use it on any network or increase its street value.