ON HOLD FOR 1HR40MINS AND HUNG UP GIVING UP

[Anonymous]

It's my third day of trying to get through to them.

Ironically i want to cancel my contract with o2, clearly this is how they intend to keep hold of their customers, by simply not allowing them to leave!!

I'll just cancel my direct debit as my phone bill will be more than what i pay them a month now anyway!

[Cleoriff]

We feel for you honestly. It is sad that as @jonsie says, there will only be one loser if you cancel that direct debit...and that is you.

All we can advise is that you keep trying CS to get this sorted

[Anonymous]

Arising from this issue, has anyone general advice as to the best practice when O2 cannot or will not answer the phone?   Is it sensible to hold on and on and on in the hope of getting through or is it better to hang up and redial every 5 or 10 minutes?    I know this does not help the OP in this case but it might be of use/interest to others.

Gerry

[jonsie]

In theory it makes no difference but who knows in this day and age the intracacies of the O2 systems!

Usually, calling 202 option 2 then pressing 0 (zero) gets you through quicker than going through all the menu.

[MI5]

I always choose 2, 0, and never have had to wait more than a couple of mins..

[Anonymous]

Early mornings and usually week day late evenings are the best times to get through.

I would suggest just hanging on in there or follow what I said if your porting to another network.

[Anonymous]

And if, like me you sold your old phone so can't call 202 and have to call the 0844 number, id say holding on for more than 10 mins is foolish (yes I'm calling myself a fool)

I know some call centres get monitored on the 'dropout' percentage, so I imagine if they have something implemented they'll be worse off the more times you call and hang up.

However I don't want to trouble someone or upset someone for trying to do a job - i just want my issue sorted without having to wait so long that i have to pay another month for something i don't use anymore!

[Anonymous]

Hi there,

Like someone said try early mornings and late evening , 8.00-20.00 mon-sat, 08.00-18.00 sun.

Again we all agree that sou shouldn't cancel the DD as it will get u suspended and get bad credit.

Also don't just get a Pac code and use it to cancel ur contract without confirming first if u have any contract left as Early disconnection fees may apply.

[Anonymous]

Hi @Anonymous

Do you have anyone in your family or circle of friends / acquaintances that have an O2 SIM card powered phone, as you could use theirs to dial 202. Just a thought.