I need to contact you about several things and Live Chat keeps giving me a message about keys not matching - when I did get through we said Hi and then I got cut off. Live Chat is great for a quick question that does not require copious detail to be added ...
I don't want to write to you - I want things adressed more promptly than snailmail thanks and I don't want to pay premium price for a stamp just to get my service with you that I am paying for sorted out. Neither do I wnat to spend £7 on a bus fare to go to my nearest store to get them to fax you my issues ... before you suggest it as an alternative
I started to phone you but I lost the will to live just going through the greeting recording and trying to fit my enquiries to the options ....
Please - pretty please - can I just have an e-mail contact that is easy to find on your website so I can ask you what I want to know and you can decide the best person (people) to answer me ... you are a communications company after all so is it too much to ask that you provide forms of communication to suit all your customers?
Thank you
