Aerial Direct
on 17-07-2017 13:41
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on 17-07-2017 13:41
Why do 02 continue to do business with Aerial Direct? They 'took over' the management of some of my connections without my agreement or any confirmation in writing. I am cancelling and moving all my connections to EE who are offering a much better deal and customer service. I work for an organisation that employs 17,000 people and is currently looking at a corporate mobile deal. Needless to say I will be ensuring they don't consider 02. Take note!
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on 17-07-2017 14:02
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 17-07-2017 16:56
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on 17-07-2017 16:56
In your position that's a very wise decision. I personally have no faith in any company who is proud to list Aerial as a 'trusted' partner for the past 15 years or so.
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on 17-07-2017 21:03
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on 17-07-2017 21:03
It seems to me that Aerial Direct have cold called you..
I would hope your procurement team are a little more savvy than to base it a contract on the say of this
EE got in trouble a while back for cold calling and hard sell over the phone think it was in 2014 so they aren't above it...
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 17-07-2017 21:32
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on 17-07-2017 21:32
For me this is nothing to do with passing on management of accounts. It's to do with O2 releasing our private details to companies such as Aerial and the like, If I do business with O2 I give them my personal details in confidence. I state clearly I don't want third parties involved and yet it's quite obvious these details are passed on. When O2 updated their website a year ago... a lot of us were horrified that our contact preferences had been reset thereby releasing our details to all and sundry.
Veritas Numquam Perit
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on 17-07-2017 21:38
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on 17-07-2017 21:38
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 17-07-2017 22:15
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on 17-07-2017 22:15
O2 are indefensible in their dealings with research cowboys who are well known for account takeovers. Do a search for Aerial in the box, it might not get any hits under despicable scum but many people have found that their accounts are now payable to Aerial rather than O2 without any calls being received by the customer. Wonder how that could be allowed to happen in this day and age unless we are led to believe that they were never with O2 at all.....
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on 17-07-2017 22:52
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on 17-07-2017 22:52
@madasaf1sh wrote:
o2 don't pass on management of account
Are you absolutely 100% certain ?.......even to trusted partners with whom O2 have, apparently, long term contracts.