General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Transferring credit from one O2 sim to another

Hi guys my mum has an old basic phone with an O2 SIM card in it which has £40 credit. I have recently bought her a Samsung Galaxy Alpha which only accepts Nano sim. I now wish to get a nano SIM card with O2 to fit into the Samsung phone and then tran...

No signal at work

I get no signal at work what so ever. Looking at terminating contract i think as have been in store but no luck

Send text to end cold calling on your mobile.

Found this hope it works http://www.dailymail.co.uk/news/article-3611819/At-send-text-end-nuisance-cold-calls-mobile-Ofcom-joins-watchdog-fight-against-sales-calls.html

Resolved! HELP! Misinformed by O2 on using TUGO to"make free int calls abroad" Now huge bill of£551.08!!

I'm really distressed at the mo as I've received absolutely shocking service from O2 in regards to being completely misinformed from their Customer Service Advisors on a number of occasions about using the TUGO app to make free international calls wh...

Resolved! O2 Chat not working

I have been trying to use the chat for over 4 hours, but all i get is Give us a momentWe're just checking to see if there's an available agent. I have disabled adblocks, cleared the cache and restarted the browser and still nothingcalling is not an o...

I get another customers bills

Since mid-2010 I have received bills for (name witheld) in my eMail account. I have told customer services several times - by phone and by eMail - but the staff don't have any way of fixing this. I know the customer's name and his phone number, and o...

International Favourites Bolt-On Issue

Can someone please help with this issue? I have the International Favourites Bolt-On specifically so I can call a friend in the United States. I have his number as one of my favourites, but every month I am seeing charges for calling him. One month I...

Anyone else disappointed with 02?

Okay so I've been an 02 customer for 4 years and have never yet considered changing networks until now.Until recently ive only been able to view my bills online and my credit allowance, which i find would have been usefull at the beginning of my cont...

Xperia X, release imminent..

Will be available on o2 from O2 (although it's not in the shop yet) under customisation 1302-7210 and also carphone warehouse (who have a KILLER deal)#hype#ZisDead

Resolved! Persistent signal issues at home address and local area, rendering phone effectively useless

Hi, I joined O2 in November 2015, based on good coverage reported on the coverage checker for my home postcode. Unfortunately, my phone is next to useless at home, and in the immediate streets surrounding my house. I either get "Network not available...