Account problems
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on 01-09-2015 12:13
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on 01-09-2015 12:13
Good afternoon,
I am charged by O2 for the full 24 months air time, because it look like O2 is cancelling contract with me and they just didn't even bothered to inform me about it. Problem is though that i have arranged with O2 Business team? to pay my bill on 7th of August but the payment never came out even though i had money available on my bank account so i find this to be unfair. Plus i have sent my hpone to o2 insurance about month ago and only thing i heard was that it arawed wherever it is supposed to arrive and that was amost three weeks ago from now. So i am left without a phone and without phone line and i dont know waht am i supposed to do.
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on 01-09-2015 12:57
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on 01-09-2015 12:58
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on 01-09-2015 12:58
If you have a refresh contract then it isn't a business account. However, they will ask for the full amount because you haven't paid off the phone. Speak to them and get it sorted out.
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on 01-09-2015 12:58
hey, being a refresh you would still have to pay the ccs for the handset (device payment) regardless if you have the phone or not as its a contract between you and o2.. you really need to call o2 to try and sort this pickle out before you have a debt and a default...
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on 01-09-2015 13:22
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on 01-09-2015 13:22
O2 will be chasing you now for the full amount owed on the phone part of your agreement because they see the recent missed payments on top of the previous ones as a cancellation of your contract.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-09-2015 13:39
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on 01-09-2015 13:39
This isn't going to go away on it's own. You have to chase the phone's whereabouts. After a month it could be anywhere. Either speak to them or go instore and they may be able to phone on your behalf if you feel you can explain the situation better to them.
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on 01-09-2015 13:54
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on 01-09-2015 13:55
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on 01-09-2015 13:57
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on 01-09-2015 13:57
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on 01-09-2015 13:57
No one is having a go at you. We are just trying to help and advise you how to get this sorted out. We have no access to your account.
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on 01-09-2015 13:57
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on 01-09-2015 13:57
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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