Account problems
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on 01-09-2015 12:13
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on 01-09-2015 12:13
Good afternoon,
I am charged by O2 for the full 24 months air time, because it look like O2 is cancelling contract with me and they just didn't even bothered to inform me about it. Problem is though that i have arranged with O2 Business team? to pay my bill on 7th of August but the payment never came out even though i had money available on my bank account so i find this to be unfair. Plus i have sent my hpone to o2 insurance about month ago and only thing i heard was that it arawed wherever it is supposed to arrive and that was amost three weeks ago from now. So i am left without a phone and without phone line and i dont know waht am i supposed to do.
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on 01-09-2015 12:15
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on 01-09-2015 12:15
Sorry, but this is a customer to customer forum. We have no access to account related issues. You'll need to speak to customer service: http://www.o2.co.uk/contactus
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on 01-09-2015 12:15
Numbers on link http://www.o2.co.uk/contactus
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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01-09-2015 12:17 - edited 01-09-2015 12:30
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01-09-2015 12:17 - edited 01-09-2015 12:30
Hi @Anonymous
The only thing you can do is contact CS http://www.o2.co.uk/contactus
We have NO access to your account here sadly..
Edited to correct my last sentence
Veritas Numquam Perit
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on 01-09-2015 12:23
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on 01-09-2015 12:23
hi Britteny, is this an actuall business contract? I can not see why o2 would just canx your agreement for no reason, did you request o2 to canx your contract?? what was the reason for your phone going off to be repaired?? have you any written corraspondance from the business team advising why they are canx your contract?
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on 01-09-2015 12:29
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on 01-09-2015 12:37
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on 01-09-2015 12:37
Is this only one payment that has been missed? If you are able to speak with them and make an immediate payment they may well allow the contract to continue as was.
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on 01-09-2015 12:50
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on 01-09-2015 12:53
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on 01-09-2015 12:53
They need to check your account to see why payments weren't collected and they will chase your phone repair up for you also.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-09-2015 12:54
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